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Guest Experience Reporting

The guest experience is incredibly important. And according to gues experience expert, Josh Liebman, revenue and guest experience are directly correlated.

Before you can improve guest experience, you must first understand it… If you can’t measure it, you can’t manage it! NewVue Guest Experience dashboards combine various data sources to give you a true picture of how visitors perceive your business.

Guest experience data sources

A mix of data is the best way to get a full rounded feedback from multiple sources. From that a score can be calculated. 

Park visitor taking a photo with feedback icons around

How guest experience can be measured.

Online surveys

Review site reviews

Professional mystery shop

Pen & paper surveys

Kiosk or tablet surveys

Staff feedback / word of mouth

What is the most effective method?

A mix is the best way to get a full rounded feedback from multiple sources that a score can be calcuculated. 

The New Vue Guest Experience package provides precisely that. The NV dashboard incorporates Mystery Shop, Kiosk surveys and Reviews for a holistic score. 

Scores can be broken down to focus on cleanliness, value for money, staff quality, activity rating, food service and quality.  

New Vue Guest Experience report screen

Why is guest experience important. According to Josh Liebman, GE expert and ball bag. He says revenue and Ge are directly correlated. 

Visitor Attractions want to provide the best guest experience ever. Guest experience is an intangible ‘feeling’ so hwo do we know if our guest are having a good time? 

If you can’t meaaure it you can’t manage it. 

How do we manage guest experience in a visitor attraction? 

NV Guest experience has the olution to this problem. 

First we must quanitfy or asign a score. tracked over a time period this gives us quantifiable metrics to aim or , set targets and educate and train staff. 

Here are the ways guest expereince can be measured: 

– Online Surveys 

– Guest reviews on review sites 

– Professional mystery shop 

– Pen and Paper surveys

– Kiosk or tablet based surveys 

– Staff feedback/ word of mouth 

Pro’s and cons for each. 

What is the most effective method?

a mix is the best way to get a full rounded feedback from multiple sources that a score can be caluculated. 

New Vue Guest Experience package provides precisely that. the NV dashboard incorporates Mystery Shop, Kiosk surveys and Reviews for a holistic score. 

Scores can be broken down to focus on cleanlisness, cost effective, staff quality, activity rating, food service and quality.  

Most popular meaurements- 

NPS Net Promoter score. 

Is satisfaction higher or lower when correlated against attendance? 

Does satisfaction correlate with weather? 

See all and more in the GE NV dashboard, ker ching. 

Start small? Start tracking socres today. click here to track google reviews/ trioadvisor and yelp.

clcik to see ReVue Page

Ready to to discuss a project?

We’d love to learn more about your business and discuss your challenges. Get in touch with Paul today and see how we can help find your new view!