Measures guest experience for the attractions industry through mystery shopping, exit surveys, online reputation management, and FunRating industry benchmark reports.
When you integrate New Vue and Amusement Advantage, guest satisfaction scores and mystery shop results appear alongside your revenue, labor, and attendance data. This helps your team see if operational changes are improving the guest experience, not just financial results. Revenue and attendance numbers show what happened, but not why. New Vue brings together Amusement Advantage’s guest experience data with your ticketing, POS, and labor systems. This gives you a Power BI reporting pack that links guest sentiment to business performance.
Use Cases
- Guest Satisfaction Trend Tracking: Track mystery shop and exit survey scores over time, by site and department, along with your daily operational metrics.
- Experience-to-Revenue Correlation: See how changes in guest satisfaction scores match up with revenue and repeat visitation trends.
- Industry Benchmarking: Compare your FunRating and guest experience scores to industry benchmarks right in your current reporting pack.
- Multi-Site Experience Comparison: Bring together guest experience scores from all your locations to spot which sites need coaching or operational support.
- Labor and Experience Alignment: Combine guest satisfaction data with your staffing and labor reports to see if staffing levels are affecting the guest experience.
New Vue connects to Amusement Advantage with a secure, automated data feed, so you don’t have to compile scores and survey results manually. Your Power BI reporting pack updates regularly, giving your team a steady view of guest sentiment along with your operational metrics. The New Vue team takes care of setup from start to finish, making sure your Amusement Advantage data is connected and mapped correctly before you see the final report.