We understand that every aspect of the guest experience is important and can impact spending, return visits, and drive your reputation. Mystery Shops allow a deep dive analysis conducted by an industry professional.
Use New Vue Mystery Shop to compile, combine and interogate all your Mystery Shop scores.
- Identify Weak Points
- Compare venues
- Ensure consistent Guest Expereience standards
- New Shops feed right into existing Dashboards
Working with attractions and venues we provide the data anaysis to many types of mystery shopping programs to monitor guest satisfaction, cleanliness, safety, and loss prevention.
With New Vue Mystery Shop, view Dashboards, Reports and access Raw Data in your Power BI environment. Share Power BI Mystery Shop Dashboards and Reports with others in your organisation.
Don’t have Power BI? No problem. We can provide you with a user name and login.
New Vue Mystery Shop Data provides a pre built dashboard and report pack.
Mystery Shop Dashboard
To get started select the subscribtion to suit your needs. Enter your details, once registration is complete you will recieve a link to download and deploy the app from the Microsoft Power BI App Store. Once the app is deployed reports and dashboards will show demo data. Enter your unique key to replace the demo data with your own data.
Mystery shoppers provide an independent, objective assessment of your entire operation using custom criteria specific to your attraction. They relay their experiences as a guest from start to finish, focused on areas such as customer service, cleanliness, safety and loss prevention.
Detailed feedback defines what the average customer is experiencing and helps identify to what extent your attraction is delivering on your companies service expectations and brand promises.
The findings help identify operational, policy, procedural and training changes or improvements that can be made. The reports also document staff behaviors that should be coached and developed or acknowledged and rewarded.
