mysteryShop

We understand that every aspect of the guest experience is important and can impact spending, return visits, and drive your social media reputation. As a Guest Experience Solutions provider to the attractions industry, newVUE is dedicated to providing each attraction with the tools needed to measure their customer experience, analyze results, and facilitate action to improve their guest experience.

Working with attractions and venues nationwide we provide many types of mystery shopping programs to monitor guest satisfaction, cleanliness, safety, and loss prevention. 

newVUE offer a 3 step program to deliver your custom reports into our tailor made purpose built dashboard for your single or multi-site attractions so you to get a better view of the customers voice.

 

Mystery shoppers provide an independent, objective assessment of your entire operation using custom criteria specific to your attraction. They relay their experiences as a guest from start to finish, focused on areas such as customer service, cleanliness, safety and loss prevention.

 

Detailed feedback defines what the average customer is experiencing and helps identify to what extent your attraction is delivering on your companies service expectations and brand promises.

 

The findings help identify operational, policy, procedural and training changes or improvements that can be made. The reports also document staff behaviors that should be coached and developed or acknowledged and rewarded.